Frequently Asked Questions
Q: Why OakWorks Leasing?
A: We have a unique, exclusive relationship with
the manufacturer of the equipment, our sister company,
and will always have rentals on hand. Complete packages
with everything you need and no hidden costs. Our
personal care, support and help with insurance paperwork
submission is a part of our commitment to you. We make
the process as painless as possible. Plus we offer one
week minimum on rental of equipment, no need to lock
into two weeks. Please note: The first day of rental
starts on date of surgery not date of delivery.
Q: What will I be able to do while face
down?
A: Please consult your surgeon with any concerns
you may have prior to being face down. For example:
- will you be allowed to read?
- will you be allowed to shower?
- how long will you be allowed to be face up in a 24 hour period?
- are you allowed to travel?
Equipment
Q: Who manufactures the equipment?
A: Through our exclusive relationship with
Oakworks, Inc., our sister company, we are able to
provide you high quality, high value equipment.
Oakworks, Inc. manufactures all the equipment in its
Shrewsbury, Pennsylvania factory. The company has been
owner operated since 1978, more info can be found at the
Oakworks homepage.
Q: What equipment do I need?
A: OakWorks Leasing™ offers the widest selection
of state of the art equipment. The success of your
surgery depends on you being comfortable and supported
correctly so you can maintain the correct position long
enough each day. Since we are the only company
that has access to Oakworks' latest designs, you are
assured of having the most comfortable, supportive
equipment. This brochure will help you select what you
need.
Do I have to assemble the product?
No. The Table Top Face Support and Seated Support come
pre-assembled. All you have to do is unpack them and
adjust them to your body type. This is accomplished
easily and your position can be readjusted often and in
less than a minute.
Q: What do I do if I need help adjusting
the equipment?
A: Your equipment comes with a high quality
video/DVD explaining all the details you need to know to
use the equipment. It provides both an explanation and
demonstration on how to set up all of the units. If you
still have questions, our Personal Care Consultants are
available Monday through Friday from 8:00 am to 5:00 pm
EST at 1-800-916-4592 to assist you.
Q: How Do I Reserve Equipment?
A: You can reserve equipment today by completing our
On-Line reservation form or by
contacting our Customer Care Consultants during standard business hours.
Insurance Coverage
Q: Will Medicare or commercial insurance
cover the rental charges?
A: Medicare does not cover the rental costs of
these products.
Each situation is unique with commercial insurances.
Please consult your carrier for specific information regarding coverage.
With commercial insurance, we
will submit your claim for you, along with a letter of
medical necessity from your surgeon. OakWorks Leasing™,
Inc. is an out-of-network non-participating provider.
Q: Do I have to send the claims to my
insurance or will OakWorks Leasing™
A: OakWorks Leasing™ will submit your paid
invoices, along with a letter of medical necessity to
your commercial insurance. Since OakWorks
Leasing™ is an out of network non-participating
provider, your carrier will then respond to you. We
recommend you contact your insurance for specific
information regarding coverage.
Q:
Is pre-authorization or pre-certification required for
these services?
A:
Each insurance provider has its own policies and
procedures. We highly recommend you contact your
provider, before the services, to be fully informed on
what's required by your plan.
Q: How often will a Personal Care Consultant call me?
A: A Personal Care Consultant will call you one day before your surgery to be sure you are comfortable with your equipment, and at the end of your rental period to see if you are ready for it to be returned.
Q: When does the rental start date begin?
A: Your rental date begins on the date of surgery,
but your equipment will arrive 2 days prior to your
surgery date.
Q: What does it cost to ship the
equipment?
A: Ground shipping fees are built into the first
week's rental fee. This includes shipping to you and
shipping back to us.
Q: How will OakWorks Leasing™ know if I am
ready to return the equipment or need it longer?
A: If you haven't called to alert us that you are
finished with the equipment, the Personal Care
Consultants will contact you weekly to check on your
status.
Q: How does the equipment get returned to
OakWorks Leasing™ when I am finished?
A: Your Personal Care Consultant will guide you
through the process of simply calling our ground carrier service toll free to
make those arrangements. They will pick up the boxed
equipment at your door. In most cases, the pick up will
happen the day after you place the call.
Q: Where can I get more information about Face Down Recovery?
OakWorks Leasing has compiled information and links to other web site
to help you get all of the facts on the procedures and conditions that
require Face Down Recovery. You can look at our on-line
presentation entitled "Why Face Down" here
or check out our web page links by clicking here
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